Customer Support is crucial
Execution is often difficult due to changing customer expectations and a shortage of talent. CloudTeams offers the convenience of your own flexible remote team.
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Execution is often difficult due to changing customer expectations and a shortage of talent. CloudTeams offers the convenience of your own flexible remote team.
Affordable and scalable remote customer support supported by Dutch management, technology & A.I.
Retention and customer loyalty are essential, so more and more organizations see Customer Support as a differentiating factor.
This is reflected in data, because organizations that view customer service as a value center achieve 3.5 times more revenue growth.
Due to the changing expectations of customers, contact with them has become increasingly important. Customers expect an omnichannel service experience and help within minutes.
82% of customers say that a positive customer experience will contribute to repeat purchases
Talent is scarce! It costs organizations a lot of time and money to attract, train and retain the right people.
Replacing your own support employee costs approximately €14,000
CloudTeams offers a variety of solutions to strengthen your team and increase customer satisfaction. Whether it's 24/7 customer service or additional support with back office activities.
We select the best outsourcing partners and unburden you from all HR-related matters.
Dutch management
Focus on recruitment process
Full onboarding & training
We align with your way of working and essential technology. We add our tools and A.I. Coach where necessary.
Seamless integration with your technology
Reporting tools
A.I. Coach
We guarantee high quality through our proven way of working.
Clear division of tasks
Day starts between teams
Monitoring and adjustment
Dutch management
“We quickly noticed that the quality was good”
Director of Customer Experience at Homerr
